Maids Head Hotel Logo
Maids Head Hotel Logo
Murder Mystery Dinner - Friday, 28th October

Celebrate Halloween with our 3 course dinner and entertainment

To book call 01603 272008, or email [email protected]

Bentley at front of Hotel

A very warm welcome awaits

Large Hotel Winner

Large Hotel of the Year Winner

East of England Tourism Awards

The Bedrooms
Taste of East of England

Highly Commended in the Taste of East of England Award

Passionate about using local suppliers and seasonal produce

WinePress Restaurant and Spring Garden at the Maids Head Hotel
Courtyard in Summer

Summer Courtyard at the Maids Head

Enjoy alfresco dining in our pretty Courtyard.

Maids Head Jubilee Afternoon Tea

Traditional Afternoon Tea

In the honour of The Queen's Platinum Jubilee, will be serving a very special afternoon tea throughout the summer

Find out more
Maids Head Bentleys

Our two vintage Bentleys

Offering a new Maids Head Experience

Paston Suite at the Maids Head Hotel

Maids Head Suites

We have four beautiful, individually designed suites to choose between

Paston Suite
2 AA Rosettes WinePress Restaurant

WinePress Restaurant

Our Restaurant boasts 2 AA Rosettes

The Filby Suite at the Maids Head Hotel

The Filby Junior Suite

We have eight beautiful, individually designed, Junior Suites to choose between

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Our new Executive double rooms

Contemporary bedrooms

All 84 ensuite bedrooms have their own unique charm and character

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Bobbin Bikes

Borrow a Maids Head Bobbin Bike

A new Maids Head Experience

Welcome to Maids Head Hotel

The award winning Maids Head Hotel is known to be the oldest hotel in the UK, dating back over 800 years. Perfectly located in the centre of Norwich with its own large car park, this independent, AA 4 Star Silver Hotel, boasts charm and an abundance of character. Walk through its doors and embrace the welcoming splendour of a traditional and historical hotel which today boasts contemporary elegance.

In February, 2022, the Maids Head proudly won Large Independent Hotel in the East of England Tourism Awards and Highly Commended in the Taste of East of England Award. The 2 AA Rosette, WinePress Restaurant, Food and Beverage team, are committed to sourcing locally grown produce and to using local suppliers for both food and drink. Menus reflect the seasons and will delight your taste buds with mouth-watering dishes.

Over the past seven years, the Maids Head Hotel has embarked on a multi-million pound investment with guests at the heart of every decision made. The Hotel is investing in providing guests with unique experiences, whether a spin around the City in a vintage Bentley, to hiring one of the Bobbin Bikes to explore the surrounding area, or to enjoying a fine dining experience in our WinePress Restaurant.

Video Tour

Take a virtual tour of the Maids Head Hotel and see the stunning rooms, our beautiful restaurant, inviting bar and more...

Luxury Suites

Junior Suites

The Rooms

Our Reviews

Our guests are at the heart of everything we do and the focus of our future. We pride ourselves on providing excellent customer service, fantastic food, exemplary rooms and attention to detail in all aspects of our hotel that will make you want to return again and again.

These are just a few of our most recent reviews on Tripadvisor. Visit our page on Tripadvisor to find out more.

Visit Tripadvisor

The WinePress Restaurant

The WinePress Restaurant proudly achieved it’s second AA rosette in April 2016.

As well as the a la carte menu, we offer a pre-bookable 5 course tasting menu. Each dish is paired with a complementary wine from our extensive list to offer a delightful dining experience.

Menus & Bookings


The Maids Head Hotel offers a unique setting for the perfect wedding. With beautiful reception rooms, mouth watering catering, caring, attentive and professional wedding planners. We provide the key ingredients to make your perfect day, the most memorable and special occasion.

Our qualified wedding planner will help plan and arrange every aspect of your wedding day. With our experience and attention to detail, we can tailor make your day according to your bespoke requirements.

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Meetings and Events

Our location – right in the heart of Norwich – makes The Maids Head Hotel the ideal venue to host your event. Our 8 versatile event rooms offer great flexibility enabling the hotel to cater for everything from intimate private dinners in our Snug, through to corporate events and black tie balls.

Each room has its own charm & character and is equipped with the latest technical facilities. All event rooms benefit from natural daylight and air conditioning. The Maids Head has ample complimentary car parking on site and is ideally located for a wide variety of events, including exhibitions, product launches, interviews, auctions as well as meetings, conferences and breakfast meetings, lunches, dinners as well as weddings.

Find Out More

The Blog

Vision and Values Award Ceremony

Celebrating our Vision and Value Awards

10th August 2022

Wednesday, 10th August was the Maids Head Hotel’s quarterly Vision and Value staff awards day. The Hotel’s vision is to be known as the finest for hospitality in Norfolk. Associated with the vision is a set of values which focus on our guests, our people and our heritage. Staff receive awards for being nominated by fellow team members, for work that has supported achieving that vision.

Aleksandra, in Housekeeping, was named as the Employer of the Quarter, awarded to the member of the team who receives the most nominations. Alek was recognised by her colleagues for always being willing to help everyone and for being so kind and happy. Alek was delighted to receive her award of a £100 Amazon voucher from the hotel’s owner.

Employer of the Quarter

Aleks, Employee of Quarter, with Maids Head Chairman, David Chaplin and General Manager, Christine Malcolm

A record number of 178 awards were handed out to team members. Staff receive Vision and Value awards when they have been recognised by their peers for going above and beyond. Also awards are received when a personal mention from a guest has been made. Awards can be either cashed in or banked for higher value awards such as a bed and breakfast stay at a sister hotel.

In addition to the awards, length of service badges were also handed out. Head Housekeeper, Mandy, was also awarded her 30 year service badge by Chaplin Hotels Chairman, Mr Chaplin.

Head Housekeeper, Mandy Ames, with her 30 year badge, with Maids Head Chairman, Mr Chaplin and General Manager Christine Malcolm

Head Housekeeper, Mandy Ames, with her 30 year badge, awarded to her by Maids Head Chairman, Mr Chaplin and General Manager Christine Malcolm

We were delighted to welcome Vito, HR Manager and Adam, Operations Manager from our sister hotel, The Gonville in Cambridge, to assist in the handing out of all the Vision and Value awards.

Examples of award nominations:

  • works incredibly hard and always goes above and beyond for customers
  • always going above and beyond her duties and for coming up with new ideas to help the team
  • endless patience whilst providing training and advice
  • giving guests a “magical” experience

Lumi Beauty Lounge

Lumi Salon

The Hotel’s onsite beauty rooms provide a range of treatments in a contemporary, chic and welcoming space. Located at the Hotel, the Salon offers a variety of treatments, ranging from those designed to relax and nourish you, to the more everyday essential treatments,  including massages, facials, manicures, pedicures & waxing.

To make a booking, or to find out more, call 01603 551040, or click on the link

Hotel guests receive a 15% discount for any Facials and Nail Treatments, present your key card at the time of payment to take advantage of this generous offer.

Maids Head Hotel App Icon

Access our guest services from your phone

Download the iRiS Mobile Valet App to your phone and get access to our guest services right in your device. Order room service, control the heating, control the television and much more : search maidshead hotel

Download the Maids Head App on the App Store Download the Maids Head App on the Google Play store