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Vision and Value Awards

Vision and Value Award Ceremony Vision and Values Award Ceremony

Wednesday, 10th August was the Maids Head Hotel’s quarterly Vision and Value staff awards day. The Hotel’s vision is to be known as the finest for hospitality in Norfolk. Associated with the vision is a set of values which focus on our guests, our people and our heritage. Staff receive awards for being nominated by fellow team members, for work that has supported achieving that vision.

Aleksandra, in Housekeeping, was named as the Employer of the Quarter, awarded to the member of the team who receives the most nominations. Alek was recognised by her colleagues for always being willing to help everyone and for being so kind and happy. Alek was delighted to receive her award of a £100 Amazon voucher from the hotel’s owner.

Employer of the Quarter

Aleks, Employee of Quarter, with Maids Head Chairman, David Chaplin and General Manager, Christine Malcolm

A record number of 178 awards were handed out to team members. Staff receive Vision and Value awards when they have been recognised by their peers for going above and beyond. Also awards are received when a personal mention from a guest has been made. Awards can be either cashed in or banked for higher value awards such as a bed and breakfast stay at a sister hotel.

In addition to the awards, length of service badges were also handed out. Head Housekeeper, Mandy, was also awarded her 30 year service badge by Chaplin Hotels Chairman, Mr Chaplin.

Head Housekeeper, Mandy Ames, with her 30 year badge, with Maids Head Chairman, Mr Chaplin and General Manager Christine Malcolm

Head Housekeeper, Mandy Ames, with her 30 year badge, awarded to her by Maids Head Chairman, Mr Chaplin and General Manager Christine Malcolm

We were delighted to welcome Vito, HR Manager and Adam, Operations Manager from our sister hotel, The Gonville in Cambridge, to assist in the handing out of all the Vision and Value awards.

Examples of award nominations:

  • works incredibly hard and always goes above and beyond for customers
  • always going above and beyond her duties and for coming up with new ideas to help the team
  • endless patience whilst providing training and advice
  • giving guests a “magical” experience

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