Thank you so much for all the love and support you have shown us and we very much look forward to welcoming you back
We are now fully open once again and are loving welcoming our guests back once more, how we have missed you. We can not wait to provide our guests with the warmest of welcomes and to do what we love to do best.
As we fully open out doors the team wish to assure you that we will be following all the Government guidelines and have put into place all the recommended COVID-19 secure measures to provide you with that all important peace of mind.
We are fully committed to putting into place all the Government’s COVID-19 Secure health and safety measures to ensure the comfort and wellbeing of all our guests and staff and we are committed to rigorously updating our risk assessments as the Government guidelines change. See a copy of our risk assessment here Hotel Risk Assessment. We have also received some lovely feedback from our guests and we are proud to have been awarded the We’re Good to Go Industry Standard mark.
We have also received some lovely feedback from our guests
‘Stayed for two nights and was really impressed. Our room had been fully cleaned and then sealed until we arrived. Arrived well before check in time but was allowed to leave car in car park while we explored city. All the staff were very friendly, polite, efficient and helpful. Felt very Covid safe. Lovely old building with great character, and the location was perfect for exploring the city’. Jun 10, 2021
‘This hotel is everything you would expect. We have over the years stayed there many times and have seen loads of improved changes to the building, not that there was anything wrong with the place years ago. I think like all hotels if just left become old and out of date BUT NOT THIS ONE, although keeping its historical style also keeps a touch of modern about it which makes it perfect. A well-picked staff, room people, receptionists, and all the other people work hard to please and so friendly. For us, the icing on the cake the hotel has a really fantastic DOG-friendly room with sensible rules to not spoil the place. Thanks 🙏 see you all soon again’ Britnee May 2021
‘First rate hotel and service. Impeccable courtesy and highly professional staff. The hotel is situated perfectly enabling access to all this lovely city has to offer. A real gem is the added bonus of the hotel car park, allowing seamless arrival and departure plus very easy access in to and out of the city centre by car. Food excellent and delicious’ Jet April 2021
Our Pre-Arrival letter is sent to all our guests who have booked to stay, advising them of all the measures we have put into place for their peace of mind, this is also available upon request.
Below is a quick walk through of all the good practice we have introduced to provide our guests with that all important reassurance:
- In and out routes of the Hotel and managing the flow of guests
- Automatic entrance doors
- A thermal imaging camera to check the temperature of all guests and staff
- Infra red hand sanitisers available at all entrances and throughout the Hotel
- Meticulous deep cleansing plans in place for ALL areas of the hotel
- Health and safety champions appointed in each department
- Branded masks for staff to wear
- Work place assessments written and available on request for all areas of the hotel
- Electrostatic cleaning system purchased to deep cleanse all rooms and public areas every day, bedroom doors “sealed” after cleaning
- Thoughtful social distancing measures throughout the Hotel and WinePress Restaurant
- Running maps and Norwich maps to be able to go and explore the outdoors
- Flexible cancellation terms
If you would like to discuss this with a member of the team then please give us a call on 01603 209955, or email [email protected]. We are offering very flexible cancellation terms and we will of course continue to take direction from the Government and follow the latest guidelines as they are announced.
Please note that following Government guidelines face masks are mandatory, kindly wear your face covering when entering or exiting, and whilst moving around our hotel.
We look forward to hopefully having the opportunity to welcome you soon.
From all the team at the Maids Head