Maids Head Hotel Logo
Maids Head Hotel Logo

Sending warmest wishes for a happy, healthy and safe 2021 from all the team at the Maids Head

Following the latest Government announcement on Wednesday, 23rd December, we will continue to stay open to support all those guests who are permitted to travel for essential purposes. For the comfort of our guests, we will also be providing room service of both full English breakfast along with a hearty supper menu, all delivered safely to your bedroom door. Call 01603 272007, or email reservations at [email protected] if you have any concerns, or if indeed if you would like to make a reservation. We will keep you updated and let you know as soon as we are able to throw open our doors once more.
Rest assured we have put into place all the Government’s COVID-19 Secure health and safety measures to ensure the well being of all our guests and staff.  We have also been awarded the Good to Go mark. We are continuously updating our risk assessments as the Government guidelines change.

Read our blog post nowRead our Covid -19 Risk Assessment

From Boxing Day we will stay open for all those with permitted reasons to travel

We are staying open to support all those who need to travel for permitted reasons, see the Government website for full details. This includes those guests who are travelling for business related purposes, or to attend wakes, elite sporting athletes. Please do get in touch with us if you are unsure, 01603 209955 and we will be happy to advise, or email [email protected] 

To make sure your stay is as comfortable as possible, rest assured, we will be offering room service of full English breakfast as well as a hearty supper, both delivered safely to your bedroom door. See a sample of our hearty supper menu, all freshly prepared to order, we just request 24 hours notice if you would like to dine from our supper menu.

We are not sure how long this current tier will be in place, but if you would like to make a forward booking then click on the Book Now button to arrange your next trip, for your peace of mind we are offering fully flexible cancellation terms.  Click here to book a table for afternoon tea, or to make a reservation for lunch or dinner in our AA 2 Rosette WinePress Restaurant.

Rest assured we are following all the Government guidelines and have put into place all the recommended COVID-19 secure measures to provide you with that all important peace of mind.

We are proud to announce that we have been awarded the We’re Good to Go Industry Standard mark which means that we have followed Government and Industry COVID-19 measures and we have a Risk Assessment in place and processes to maintain cleanliness and aid social distancing. See our risk assessment here Hotel Risk Assessment. We have also received some lovely feedback from our guests

All the fantastic team at the Maids Head send you their warmest wishes for Christmas and for a happy, healthy and safe 2021.

Which local COVID alert level are you?

Tier One

Visit us as planned

Tier Two

Visit us as planned

Tier Three
Very High

Essential Workers and Business Stays

Please contact the hotel to confirm the details of your booking.

Leisure Stays

Please contact the hotel to postpone your booking.

We stayed in the Surlingham suite and it was an absolutely beautiful stay. The room was extremely clean and beautifully presented, the free standing bath was incredible, very romantic and gorgeous setting! The staff were so lovely and very attentive. Great location and close to such a variety of pubs/bars and restaurants. Would 100% recommend this hotel! Sept 20

“The room was spotless. And decorated to a very high standard. Excellent location. Sanitisation of the room and communal areas were managed very well. Very comfortable bed. Good breakfast. Very friendly and helpful staff. Would highly recommend if you are staying in Norwich. James July 2020

A second wonderful stay at the Maids Head. Historic building and location make it (for us) the No 1 place to stay in Norwich. Without exception the staff were polite, courteous and helpful, they made us feel special. Also a big thank you to the housekeeping & kitchen /catering staff who are often forgotten – you are so the tops! On checking in we told we had been upgraded which was such a lovely surprise. COVID was properly observed throughout the hotel issues at all. Thank you making our few days in the city memorable.  Del October 2020

We send a Pre-Arrival letter to all our guests who have booked to stay advising them of all our measures we have put into place for their peace of mind, this is also available upon request.

Below is a quick walk through of all the good practice we have introduced  to provide our guests with that all important reassurance:

  • In and out routes of the Hotel and managing the flow of guests
  • Automatic entrance doors (arriving soon)
  • A thermal imaging camera to check the temperature of all guests and staff
  • An App to download for ease of check in and check out
  • Infra red hand sanitisers available at all entrances and throughout the Hotel
  • Meticulous deep cleansing plans in place for ALL areas of the hotel
  • Health and safety champions appointed in each department
  • Branded masks for staff to wear
  • Work place assessments written and available on request for all areas of the hotel
  • Electrostatic cleaning system purchased to deep cleanse all rooms and public areas every day, bedroom doors “sealed” after cleaning
  • Thoughtful social distancing measures throughout the Hotel and WinePress Restaurant
  • Running maps and Norwich maps to be able to go and explore the outdoors
  • Flexible cancellation terms

If you would like to discuss this with a member of the team then please give us a call on 01603 209955, or email [email protected]. We are offering very flexible cancellation terms and we will of course continue to take direction from the Government and follow the latest guidance as it is announced.

Please note that following Government guidelines face masks are also now mandatory, kindly wear your face covering when entering or exiting, and whilst moving around our hotel.

We look forward to hopefully having the opportunity to welcome you soon.

From all the team at the Maids Head

#staysafe #staymaidshead

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