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Maids Head Hotel Logo
May Bank Holiday Accommodation Offer

Discover our May Bank Holiday Weekend Offer

Join us for our Norwich Wine Week showcase event, Wednesday, 19th June

Please note, from Friday 1st March, we are now cashless

Part time Receptionist

Are you someone who gets a buzz from providing excellent levels of customer service?

We are looking for an outgoing individual to join our friendly Reception team. You will be responsible for delivering a high level of service to our guests on the Reception Desk, which is the main hub of our award winning AA 4 Star silver hotel.

No experience is necessary as full training will be given.

To find out more contact Alex, our Reception Manager, or to apply, send a copy of your CV with a covering email to Alex.

  1. To ensure and deliver high levels of telephone service, enquiry handling, sales, welcome and hospitality.
  2. To conform to all rules and regulations outlined in the staff handbook in addition to those established by the General Manager.
  3. To be polite and helpful to guests at all times.
  4. To check in and out guests speedily, accurately and politely.
  5. To use guest’s name whenever and wherever possible.
  6. To ensure the security and safekeeping of the front floats and safe.
  7. To accurately take any messages, information, changes to reservations and pass it on to relevant department/staff.
  8. To represent the Hotel at all times in a professional and knowledgeable manner.
  9. To be fully conversant with: Current room tariff midweek and weekend, any special offers, Hotel facilities and times of opening, menus etc
  10. To be fully aware of all guest services.

16-24 Hours – must be available evenings & weekends