Maids Head Hotel Logo
Maids Head Hotel Logo
Thank you so much for all the love and support you have shown us and we look forward to welcoming you all back before too long

The Hotel is continuing to remain open to support all those guests who are permitted to travel for essential purposes. For the comfort of our guests, we will be providing room service of both full English breakfast all delivered safely to the bedroom door.

Following Government guidelines we are delighted that as from Monday, April 12th, our pretty courtyard is open for alfresco dining.  From this date we can also offer a night of escape in one of our self-contained suites.  To find out more click on the link, these can only be booked direct with the hotel. Providing the roadmap stays on track, we will be fully open from Monday, May 17th and our fantastic team cannot wait to welcome you back.

To find our more, or to make a booking, please call 01603 209955, or email reservations at [email protected]

Rest assured we have put into place all the Government’s COVID-19 Secure health and safety measures to ensure the comfort and wellbeing of all our guests and staff and we are committed to rigorously updating our risk assessments as the Government guidelines change.

Read our blog posts nowRead our Covid -19 Risk Assessment

Maids Head Achieves AA Four Star Silver Award

Celebrating the Four Star Silver Award, left to right: Jonathan Brasnett Finance Controller, Mandy Ames Head Housekeeper, Christine Malcolm General Manager, Selina Morf Commis Chef and Ivan Cuturello Restaurant Supervisor

We are delighted to announce that we have achieved a Four Star Silver Award, for the first time, in our 2018 AA overnight inspection. The Wine Press Restaurant also retained its Two AA Rosettes for culinary excellence.  We are the only hotel in the City of Norwich with a Four Star Silver Award.

The Silver Award is given to highly recommended hotels and was introduced by the AA in 2015.  Our Silver Award was secured thanks to an increase in the AA merit score to 83% and acknowledges the quality of the hotel’s physical attributes.

Christine Malcolm, General Manager said: “The Four Star Silver Award is wonderful recognition of the £2.5 million invested by our owners, the Chaplin family, over the last five years, refurbishing the bedrooms and public spaces to ensure that our historic building meets the expectations of 21st century guests. It is also brilliant news for our staff who work so hard towards our ambition to be known as Norfolk’s finest for hospitality.”

“Our chefs are delighted to retain the Two AA Rosette Award, but are keen to press on and step up to a third rosette. Our next project, which will support the chefs’ ambition, is to fully refurbish the kitchens. Currently at the planning stage, we hope to begin work on the kitchens later this year.”

The AA Inspector’s report stated that:

“Physical attributes remain very positive. Lots of investment has taken place over this last year, with a number of bedrooms and bathrooms at all levels benefiting from complete refurbishment. Refurbishment has been completed to a very high standard , interiors are characterful and chic, yet sympathetic to the traditional features of the building.”

“Dinner continues to be a real highlight of the guest journey. The menu had a strong emphasis on quality produce and appeared to cater well for the clientele. The dishes taken demonstrated skill and flavour balance, were well executed and remain worthy of the current Two AA Rosette Award.”

For more information about AA ratings and awards see  www.theaa.com/hotel-services/ratings-and-awards

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