Maids Head Hotel Logo
Maids Head Hotel Logo
Thank you so much for all the love and support you have shown us and we look forward to welcoming you all back before too long

The Hotel is continuing to remain open to support all those guests who are permitted to travel for essential purposes. For the comfort of our guests, we will be providing room service of both full English breakfast all delivered safely to the bedroom door.

Following Government guidelines we are delighted that as from Monday, April 12th, our pretty courtyard is open for alfresco dining.  From this date we can also offer a night of escape in one of our self-contained suites.  To find out more click on the link, these can only be booked direct with the hotel. Providing the roadmap stays on track, we will be fully open from Monday, May 17th and our fantastic team cannot wait to welcome you back.

To find our more, or to make a booking, please call 01603 209955, or email reservations at [email protected]

Rest assured we have put into place all the Government’s COVID-19 Secure health and safety measures to ensure the comfort and wellbeing of all our guests and staff and we are committed to rigorously updating our risk assessments as the Government guidelines change.

Read our blog posts nowRead our Covid -19 Risk Assessment

Maids Head Hotel Employee Awards Day

Simon Dean, Junior Sous Chef, Employee of the Quarter

Tuesday, April 23 was the Maids Head Hotel’s quarterly Vision and Values staff awards day. The hotel’s vision is to be known as the finest for hospitality in Norfolk and staff receive awards for being nominated by fellow team members, for work that has supported achieving that vision.

Simon Dean, Employee of the Quarter with Maids Head Chairman, David Chaplin and General Manager, Christine Malcolm

Simon Dean, Employee of the Quarter with Maids Head Chairman, David Chaplin and General Manager, Christine Malcolm

Simon Dean, Junior Sous Chef, was named Employee of the Quarter, awarded to the member of staff who receives the most nominations. Simon has been at the Maids Head for six months. He is a graduate in Culinary Arts Management from University College Birmingham, a four-year course, which included a work placement in the United States. Simon moved from Cambridgeshire to Norwich for his new role; his third job since leaving university.

He won the award for brightening the mood of the kitchen, for constantly being cheerful and friendly, for being a team player and very approachable and always being willing to help staff and answer any question.

Simon said: “It is great news for me to be Employee of the Quarter. I would like to thank my colleagues for their nominations. It can be quite stressful in the kitchen when we are very busy and I do my best to keep the mood up. I also think it’s very important for the kitchen brigade to have a good working relationship with the front of house team and I work hard to ensure that our communication is as smooth as possible.”

Some 150 awards were presented to staff on the day by Andy Orchard, Sales Director, Eastern Daily Press and Edward Doe, Director of John Doe. Staff ‘cash’ in their award vouchers for a reward and can also save them until they have enough vouchers for a particular reward e.g. an overnight stay at the Maids Head’s sister hotel, The Gonville in Cambridge.

Examples of award nominations:

Staying behind after completing to shift to help at a wedding.”

Excellent feedback for service at the 74th Squadron dinner.”

Covering the desk when reception was busy.”

Getting a mention in the groom’s speech at a wedding.”

Coming in outside of work hours to fix the water supply in rooms with no water.”

Edward Doe presenting the Investing in the Future Award to David Chaplin

Edward Doe presenting the Investing in the Future Award to David Chaplin

Andy Orchard and Edward Doe, who had been the judges for the Norfolk & Suffolk Tourism Awards Investing in the Future category, also officially presented the Investing in the Future award and the Best Independent Hotel award to Maids Head Chairman, David Chaplin.

Edward Doe said: “I can tell by the atmosphere today, how engaged staff are with the Vision and Values Awards. They are an excellent incentive, getting everyone involved and heading in the same direction”

Andy Orchard said: “When we visited the hotel to judge the Investing in the Future category, the dedication of staff throughout the hotel shone through. It was a genuine pleasure to spend time here listening to the hotel’s story of evolution rather than revolution.”

Andy Orchard presenting the Best Independent Hotel Award to David Chaplin

Andy Orchard presenting the Best Independent Hotel Award to David Chaplin

David Chaplin, Chairman of the Maids Head Hotel said: “Congratulations to all our team for their passion and commitment in helping us achieve the two Norfolk & Suffolk Tourism Awards, along with the Employer of the Year category at the Norfolk Business Awards, and for all you have done to make Norwich a great place for hospitality.”

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