Maids Head Hotel Logo
Maids Head Hotel Logo
The historic Maids Head will continue to stay open for those travelling for work related purposes and will fully reopen on Wednesday, 2nd December

Following the latest Government guidelines we are pleased to announce that we will be staying open throughout November to support local businesses. We are happy to take bookings for those employees who are required to travel for work related purposes. Call 01603 272007 or email reservations at [email protected]
We will fully reopen on Wednesday, 2nd December following the latest Government Guidelines
Rest assured we have put into place all the Government's COVID-19 Secure health and safety measures to ensure the well being of all our guests and staff and have been awarded the Good to Go mark. We are continuously updating our risk assessments as the Government guidelines change.

Read our blog post nowRead our Covid -19 Risk Assessment

Maids Head Success at Norfolk and Suffolk Tourism Awards

Maids Head staff celebrate the Tourism Awards wins Maids Head staff celebrate the Tourism Awards wins

We are celebrating today, having won two awards at the 2019 Norfolk and Suffolk Tourism Awards staged last night at Open in Norwich.

We were delighted to win Best Independent Hotel, along with the Investing in the Future accolade. Our wins at the Tourism Awards follow hot on the heels of last November’s Best Employer win at the Norfolk Business Awards.

Best Independent Hotel 2019 - Norfolk & Suffolk Tourism Awards

Best Independent Hotel 2019 – Norfolk & Suffolk Tourism Awards. Photograph Matt Brasnett

Christine Malcolm, General Manager said: “We have been privately owned by the Chaplin family for the last six years. During that time we have embarked on a phased multi million pound renovation programme to ensure that the historic building meets the expectations of 21st century guests. The hotel has continued to trade successfully and grow the business during this period, with a reputation for friendly and professional staff and a burgeoning reputation for the quality of the food in the restaurant. Our success at the Norfolk and Suffolk Tourism Awards is wonderful acknowledgement for all our hard work.”

Investing in the Future 2019 – Norfolk & Suffolk Tourism Awards. Photograph Matt Brasnett

Judges Comments – Best Independent Hotel

Quite apart from its remarkable history as the oldest hotel in the UK, we were particularly impressed with the programme of staff training and development, which is reflected in the level of service delivered by every team member, and the individual touches in the rooms, such as the images of Norfolk in the showers. We were also impressed with the way that the owners have placed the best interests of the hotel over and above, perhaps, the best interests of their wallets – installing a state of the art heating system and ensuring that the age and character of the building always comes first in their development plans.

Judges Comments – Investing in the Future

Working in a building over 800 years old, and the challenges that this brings, the business continues to thrive and invest in the total satisfaction of its discerning clientele. Adding to the unique heritage of this building, the hotel has created a decadence and opulence with individual flair for each bedroom make-over. Clever co-ordinated themes, colours and furniture, ensure each room has real standout and a sense of grandeur throughout. The venue continues its journey of improvements into 2019, with further enhancements and improvements planned to the restaurant and kitchen areas.

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