The historic Maids Head has successfully reopened
We are delighted to announce that we successfully reopened our doors on Saturday, 4th July. Click here to find a copy of our Hotel Risk Assessment
We are proud to announce that we have been awarded the We’re Good to Go Industry Standard mark which means that we have followed Government and Industry COVID-19 measures and we have a Risk Assessment in place and processes to maintain cleanliness and aid social distancing. We have also received some lovely feedback from our guests already.
We stayed in the Surlingham suite and it was an absolutely beautiful stay. The room was extremely clean and beautifully presented, the free standing bath was incredible, very romantic and gorgeous setting! The staff were so lovely and very attentive. Great location and close to such a variety of pubs/bars and restaurants. Would 100% recommend this hotel! Sept 20
“The room was spotless. And decorated to a very high standard. Excellent location. Sanitisation of the room and communal areas were managed very well. Very comfortable bed. Good breakfast. Very friendly and helpful staff. Would highly recommend if you are staying in Norwich. James July 2020
“Fantastic choice and very friendly Covid aware staff.” Geraldine July 2020
If you would like to see a copy of our Hotel Risk Assessment then please email [email protected] We are also sending a Pre-Arrival letter to all our guests who have booked to stay advising them of all our measures we have put into place for their peace of mind, this is also available upon request.
Below is a quick walk through of all the good practice we have introduced to provide our guests with that all important reassurance:
In and out routes of the Hotel and managing the flow of guests • Automatic entrance doors (arriving soon) • A thermal imaging camera to check the temperature of all guests and staff • An App to download for ease of check in and check out • Infra red hand sanitisers available at all entrances and throughout the Hotel •Meticulous deep cleansing plans in place for ALL areas of the hotel •Health and safety champions appointed in each department •Branded masks for staff to wear •Work place assessments written and available on request for all areas of the hotel • Electro static cleaning system purchased to deep cleanse all rooms and public areas every day, bedroom doors “sealed” after cleaning •Thoughtful social distancing measures throughout the Hotel and WinePress Restaurant •Running maps and Norwich maps to be able to go and explore the outdoors •Flexible cancellation terms
If you would like to discuss this with a member of the team then please give us a call on 01603 209955, or email [email protected]. We are offering flexible cancellation terms and we will of course continue to take direction from the Government.
Our AA 2 Rosette WinePress Restaurant and Bar are open and we will be able to provide a “knock and drop” service of both breakfast and our casual dining menu should guests prefer to dine in their own rooms, a tray charge will apply. Our historic Yard Bar, which has recently been refurbishment, will become our new Hotel Bar in order to allow for social distancing measures to be maintained. Please note that following the latest Government guidelines and the implementation of the 10.00pm curfew, our Restaurant, Yard Bar and Lounges will close at 10.00pm, however, we will still be able to provide room service.
We have also developed some great new short break packages for you to have something to look forward to. Do get in touch if you would like to make a reservation, call 01603 209955 or email, [email protected]
We look forward to hopefully having the opportunity to welcome you very soon.
From all the team at the Maids Head