The Maids Head Hotel Accessibility and Inclusivity Statement
The Maids Head Family
The Maids Head Hotel Accessibility and Inclusivity Statement
The Maids Head family are committed to inclusion and diversity in everything that we do. We believe we have much to gain from recognising and celebrating our differences.
We are committed to implementing a long term plan to make us more inclusive and diverse. This starts with making colleagues and guests feel welcome, included and valued, being an ally and advocate for others.
From day one our training programmes commence with new employees completing mandatory training as part of the Induction process. The training is online, provided by Mapal One and includes modules on:
Diversity, Inclusion and Equity
Disability Awareness
Workplace Sexual Harassment
Conflict Resolution
Safeguarding Young people
This learning is reinforced at our regular Vision and Values training. These sessions are attended by team members across all the departments, bringing together a whole wealth of cultures and experience for sharing, discussing, questioning, and addressing.
Staff across all departments are trained in Deaf Awareness and Sign Language, providing valuable techniques and continuously updating new practices to put in place to ensure communication and inclusion is possible.
Three members of the Maids Head management team are accredited Mental Health First Aiders have completed the two day MHFA England course. To find out more read our Blog post https://www.maidsheadhotel.co.uk/mental-health-first-aid-training/.
We will continue to update and enhance our commitment. This will be reviewed at the quarterly Employee Council meeting and the monthly Head of Departments meeting. Ensuring all employees have a voice along with managers adopting an open door policy and ear that will listen.
We do not tolerate discrimination, harassment, or any other improper conduct in our workplaces, including any behaviours that are unwanted, unreasonable or offensive. We have adopted a zero-tolerance policy with staff empowered to act responsibly and react appropriately.
In the extremely rare circumstance that an impropriety arises, our employee grievance policy aims to ensure that the situation is handled, fairly, impartially and with sensitivity.
We are committed to listening, learning, and taking action in accordance with the Equality Act 2010. And to foster a culture that embraces diversity and allows all employees and guests to be valued for who they.
Due to the age of the building, it is not possible for the whole Hotel to be fully accessible. There is a lift making most rooms accessible from reception and an accessible bedroom is available. The WinePress Restaurant is fully accessible from Wensum Street and there is an accessible toilet close by. All the team are well briefed to be able to assist guests with mobility issues to ensure that they are fully advised according to their individual needs. Guests are encouraged to reach out to the team to discuss any concerns they may have.
Updated September 2023