Terms & Conditions.

These terms apply to bookings made directly with The Maids Head Hotel and to your use of this website. By making a booking or using the website, you agree to them. Please read them alongside our Privacy Policy and Cookie Policy.

About us

• Company name: The Maids Head Hotel Limited (company number 08270046), registered in England & Wales. Registered office: 20 Tombland, Norwich, NR3 1LB.
• Email: reservations@maidsheadhotel.co.uk
• Telephone: +44 (0)1603 209955

Room bookings

• Room bookings on this website are made through our booking engine. Your booking is confirmed when you receive a confirmation email from us.
• Each rate and package has its own terms for payment and cancellation, shown before you book and in your confirmation email. Those terms form part of your booking.
• Prices are per room, per night unless stated otherwise, and include VAT.
• Offers and packages are subject to availability and can’t be combined with other offers unless stated.

Cancellations and changes

• On our flexible rates, you can cancel or amend free of charge until 2pm on the day of arrival. A late cancellation or no-show is charged the first night.
• Some offers and packages need longer notice, for example cancellation up to 72 hours before arrival, after which full payment is taken. The terms of your rate always apply.
• To cancel or amend, call reservations on +44 (0)1603 209955 or reply to your confirmation email.

Bookings made through a third party, such as an online travel agent, are subject to that company’s terms.

Your stay

• Check-in is from 3:00pm and check-out is until 11:00am. Early check-in and late check-out are subject to availability.
• Where breakfast isn’t included in your rate, it can be added.
• On-site parking for residents is available on a first-come basis and is charged.
• Guests are responsible for any damage to the hotel or its contents caused during their stay.

Dogs

Dogs are welcome in our three dog-friendly Executive Rooms, bookable in advance and subject to availability, with a maximum of two dogs per room. Other rooms aren’t able to take pets. Dogs aren’t permitted in the hotel’s public areas, though they’re welcome in the Courtyard when weather allows. Any damage caused must be settled before check-out, and dogs that disturb other guests or are left unattended may result in a request to vacate.

Table reservations

Table reservations for the WinePress and afternoon tea are made through DishCult and are subject to the terms shown when you book. Please tell us about any allergies or dietary requirements when you book.

Weddings, meetings and events

Weddings, meetings, events and private dining are confirmed with their own contract. Our events team will talk you through the deposit, payment and cancellation terms when you book.

Gift vouchers

Gift vouchers are sold through VoucherCart. Each voucher’s terms, including its expiry date and what it can be used for, are shown when you buy it and on the voucher itself.

Using this website

• We work to keep the information on this website accurate and up to date, but prices, menus, offers and availability may change. The details confirmed at the time of booking apply.
• The words, photographs, films, logos and design of this website belong to The Maids Head Hotel Limited or are used with permission. Please don’t copy or reuse them without our written permission.
• This website links to other websites, such as our booking partners and social media. We aren’t responsible for their content or how they use your data.
• We can’t guarantee the website will always be available or free from errors.

Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t be limited by law. Your statutory rights as a consumer are not affected.

Changes to these terms

We may update these terms from time to time. The terms on this page when you book apply to your booking.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.

Contact us

The Maids Head Hotel, 20 Tombland, Norwich, NR3 1LB
Telephone: +44 (0)1603 209955
Email: reservations@maidsheadhotel.co.uk