Maids Head Hotel Logo
Maids Head Hotel Logo

Cookie Policy

Cookie policy for

1. What are cookies?

Cookies are small text files that are sent by a website to a web browser and contain information that is transferred to your computer’s hard drive. This enables the website to identify and track the web browser. Cookies can, among other functions, enable a website to recognise a device each time it visits, remember user preferences and recommend content. Cookies in themselves do not identify the individual user, but rather the computer used.

2. How we use cookies

Different cookies do different things and some are essential to the operation of a website, whilst others are not. The different types of cookie are:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website.
  • Performance cookies. These allow us to recognise and count the number of visitors to our website and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. This information is shared with Google Analytics in anonymised form and does not contain any personally identifiable information. Although your IP address is sent to Google (this is classed as pseudonymous data), this too is anonymised by Google before it is stored and processed. For more information on this please refer to this Google page for the technical information ( Further information can be found in Google’s privacy policy. To opt out of being tracked by Google Analytics across all websites click here.
  • Functionality Cookies. These cookies allow us to continue a live chat when you move between pages on our website.

If you wish to decline all cookies, you can find out how to enable Do Not Track settings for your chosen browser at

To the extent that any personal information is collected through our use of cookies, our Privacy Policy will apply to our processing of that personal information.

3. What cookies do we use?

You can find more information about the individual cookies placed by our website and the purposes for which we use them in the table below:

(note that it is best practice to find out what all of the cookies your site sets do. We can’t tell you what the cookies being set on the current Gonville site do, but it should be possible for Propeller to tell you. Below are the cookies set for the Maids Head Hotel website)

Strictly Necessary

wfvt_, wordfence_verifiedHuman, wordpress_test_cookie – These cookies are set by WordPress for the site to function correctly.


_gid, _gat, _ga – set by Google Analytics, these cookies monitor website performance and the usage of the site. You can find out how to opt out of Google Analytics tracking above.


__zlcmid – set by Zopim (the provider of our ZenDesk Live Chat widget) this allows you to continue your chat as you move through the pages on our website. You can view Zopim’s privacy policy here:

Tripadvisor Cookies – set by the TripAdvisor widget used on the home page to display reviews for the hotel. You can view TripAdvisor’s privacy policy here:

4. How to I disable / manage / remove cookies?

Depending on the browser you use, you can change your settings to allow or disable cookies and clear out those that already exist. 

Please be aware that disabling cookies can restrict the functionality of a website. For example, without cookies, you could not use the Live Chat feature on our website.

The following sites explain how you can manage cookies for most popular browsers.

5. Do Not Track, Ad Options and opting out of Google Analytics tracking

Do Not Track (DNT)

DNT is a web browser setting that requests that a web application disable its tracking of an individual user. When you choose to turn on the DNT setting in your browser, your browser sends a special signal to websites, analytics companies, ad networks, plug in providers, and other web services you encounter while browsing to stop tracking your activity.

Find out more about how to enable DNT in your browser at

Ad Options

Although we don’t currently make use of behavioural advertising (i.e. adverts on the web tailored to your interests and patterns of behaviour) you can find out how you can control the behavioural advertising that is served to you across the sites you visit here:

Find out how to opt out of Google ad personalisation here:

Google Analytics

You can opt out of all Google Analytics tracking by installing the browser extension from Google. More information can be found here:

6. Where can I find out more about cookies?

The following websites contain much more info on Cookies and their uses.

General privacy info can be found on the ICO website:

Any questions?

If you have any questions about our cookie policy, please get in touch with the team using the form on our contact page or call 01603 209955.