- We will not collect personally identifiable information like your name, email, mailing address or telephone number (“Personal Information”) without your knowledge or in a manner inconsistent with this policy;
- We will not disclose your Personal Information to third parties except as described in this policy, or unless you have authorized us to do so in advance;
- We will take reasonable steps to protect the security of the Personal Information we collect from you.
The remainder of this policy describes our information handling practices in detail.
In order to make a reservation at The Maids Head Hotel, you may be required to answer certain questions and provide certain personal information about yourself. In addition, such personal information may be disclosed to us during or as a consequence of our providing services to you. The Data Protection Act 1998 sets out your rights as a consumer in respect of information held about you by businesses.
These terms and conditions are provided to set out clearly the relationship between us. By making a reservation at The Maids Head Hotel and/or using this website you consent to these terms and conditions. However, this shall not affect your rights in relation to your personal data which are explained below
1. WHO WILL HOLD YOUR INFORMATION?
1.1 Your information will be held by The Maids Head Hotel Limited (Company Number 08270046) (The Maids Head). The Maids Head has its registered office at 20 Tombland, Norwich, NR3 1LB. The Maids Head is called the “Data Controller” because it has control over, and responsibility for, your personal information.
1.2 The Maids Head is the owner of the web site at “maidsheadhotel.co.uk” (“The Maids Head Website”).
1.3 If the business of The Maids Head is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.
2. THE INFORMATION ABOUT YOU WHICH WE HOLD?
2.1 The information about you which we will hold may include:
2.1.1 Personal details such as name, address, age, telephone number, and e-mail address;
2.1.2 Information about the transactions you undertake including credit card or other payment details.
2.1.3 General descriptions and details about your interests.
3. SOURCE OF THE INFORMATION WE HOLD ABOUT YOU?
3.1 We may receive information about you directly from you when you submit information to us through the The Maids Head Website, make a reservation, and during your stay at The Maids Head.
3.2 Additional information is collected automatically about your visit to The Maids Head Website (see “Cookies” below).
4. PURPOSES FOR WHICH WE HOLD AND USE YOUR INFORMATION?
4.1 We may use your information for a number of purposes which are outlined below:
4.1.1 The provision of our services to you:
188.8.131.52 To administer and maintain our records;
184.108.40.206 To ensure that the service we offer you continues to be the most appropriate service for your needs;
220.127.116.11 To respond to any query that you may raise with us; and
18.104.22.168 To update our systems to provide an enhanced service to you.
4.1.2 Marketing, selling, and trading in personal information purposes:
22.214.171.124 Your personal data may be used to keep you informed about other products and services offered by The Maids Head. If you would rather not receive this information, please send a blank email to [[email protected]] with the subject line “no marketing” or write to the data controller at the address below.
126.96.36.199 Your personal data may be transferred abroad and such transfer may be to a country outside of the EEA. If we transfer your personal data outside the EEA it will only be to recipients who offer an adequate level of protection.
4.1.3 Other purposes:
188.8.131.52 Your information may be used by The Maids Head for the purpose of research and statistical analysis;
184.108.40.206 The Maids Head may use information about your registration for our internal customer service monitoring.
4.1.4 The period of use of the personal data supplied by you will not be longer than we deem necessary but may, subject to clause 8.1.4, be unlimited.
6. KEEPING INFORMATION UP TO DATE
6.1 In order to help the Data Controller keep your information up to date registered users may be asked to provide details of any changes in their information at regular intervals.
6.2 If any of the information that you have provided to The Maids Head changes, for example if you change your email address, name or payment details, please let us know the correct details by sending an email to [email protected] or writing to us at the address below.
7. SECURITY FOR YOUR INFORMATION
7.1 We have in place a level of security appropriate to the nature of the data and the harm that might result from a breach of security. However, all publicly accessible websites are susceptible to malicious practices, and we accept no liability if security is breached.
7.2 We further undertake that we will not hold information about you which is excessive in respect of the purposes for which it is processed.
8. YOUR RIGHTS
8.1 You have certain rights under the Data Protection Act in relation to the information that we hold about you. These rights are set out below:
8.1.1 You are entitled to have access to your personal data. You may request by writing to The Maids Head (at the address given in Clause 10 below), details of your information which we hold and the purposes for which it is held. We will provide this information within 40 days of your request, subject to any routine processing continuing between that time and the time of response. You may be charged a reasonable fee (as permitted by the Data Protection Act 1998) for this information.
8.1.2 You are entitled, by writing to The Maids Head, to require that The Maids Head not commence using the information and request that The Maids Head stop using information about you for the purpose of direct marketing i.e. the communication to you (by whatever means) of any advertising or marketing material;
8.1.3 You are entitled, by writing to The Maids Head, to require us to ensure that no decision taken by or on behalf of The Maids Head and which significantly affects you is based solely on the automated processing of your information, for the purpose of evaluating such matters as, for example, your creditworthiness, reliability or conduct; and
8.1.4 if it is held by a court that the personal information held is inaccurate, you are entitled to apply to ask the court for an order that such inaccurate information be rectified, blocked, destroyed, or erased.
9. YOUR CONSENT
10. CONTACT DETAILS FOR THE DATA CONTROLLER AT THE MAIDS HEAD
The Data Protection Officer
The Maids Head Hotel