Everything you might ask.
A handful of questions asked most, gathered together. Check-in times, parking, dietary requirements, wedding packages and the rest. If we've missed anything and you still have a question, simply get in touch.
What we're asked most often.
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Stays
What time is check-in and check-out?
Check-in from 3:00pm, check-out until 11:00am. Early luggage drop is welcome; late check-out sometimes possible on the morning.
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Stays
Can I amend an existing booking?
Yes, call us on +44 (0)1603 209955 or reply to your confirmation email. Free amendments up to 2pm on day of arrival for direct bookings.
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Location
Where can I park?
On-site parking spaces for residents (first come) from £10 overnight, we'll validate at reception. Additional public parking at St Andrew's car park, an 8 minute walk.
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Dining
Do I need to book a table?
Strongly recommended, especially for weekend dinner and Sunday lunch. Residents can dine without booking subject to availability.
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Stays
Are dogs welcome?
Three dog-friendly Executive Rooms are available, bookable in advance and subject to availability. A maximum of two dogs per room.
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Location
Do you have electric vehicle charging?
Yes, we have some EV chargers 7KW please ask our reception team for details on arrival.
Stays & Bookings
Everything about arrival, in-room comforts and amending an existing reservation.
5 questions
What time is check-in and check-out?
Check-in is from 3:00pm and check-out is until 11:00am. Reception is open 24 hours a day.
Can I amend or cancel my booking?
Yes, call us on +44 (0)1603 209955 or reply to your confirmation email. Free cancellation and amendments up to 2pm on day of arrival for direct bookings.
Are dogs welcome?
Dogs are welcome in three dog-friendly Executive Rooms, bookable in advance and subject to availability, with a maximum of two dogs per room. Other rooms aren't able to take pets.
Is breakfast included in the room rate?
It depends on your rate. Where it isn't included, add it from £20 per person, served in the WinePress from 7am Mon to Fri, 7.30am Sat & Sun.
Do you offer late check-out?
Late check-out is sometimes possible; ask reception on the morning.
Dining
The WinePress restaurant, breakfast service, afternoon tea and dietary requirements.
3 questions
Do I need to book a table?
Strongly recommended, especially for weekend dinner and Sunday lunch. Residents can dine without booking subject to availability.
Do you cater for dietary requirements?
Yes. Tell us about any allergies or dietary needs and the kitchen will make sure every guest is looked after.
Do you host private dinners?
Yes. We can accommodate anywhere from 8 to 120 guests, with a range of private dining spaces to suit, from intimate, characterful rooms to our largest space, the Minstrel Suite.
Weddings, Meetings & Events
Capacity, exclusive use, catering packages and everything before showround day.
6 questions
How many can the venue seat?
Our largest space, the Minstrel Suite, takes 140 networking, 120 banquet, 110 theatre style, 48 cabaret, 52 classroom, 46 boardroom, 40 u-shape.
Do you allow outside caterers?
All food and drink is provided by our own kitchen and bar team, so we can look after every detail of your event.
Is exclusive use of the hotel available?
For larger weddings, exclusive use of our wedding spaces can be arranged. Talk to the weddings team about your date and numbers.
What's included in a wedding package?
Each package lists what's included. Anything else, such as a ceremony on some packages, extra guests or flowers, can be added; the weddings team will give you a full quote.
Do you handle team-building or evening activities?
We can arrange dinners, drinks receptions and evening entertainment in the hotel, and suggest activities nearby in Norwich. Tell us what you have in mind.
What's the deposit and cancellation policy?
Our events team will talk you through the terms when you book. Ask them for the details for your event.
Location, Accessibility & Parking
Accessibility around the hotel, getting to Norwich, on-site parking, EV charging and transport links.
4 questions
Where can I park?
On-site parking for residents is available on a first-come basis from £10 overnight, and we'll validate your ticket at reception. Public parking is also available at St Andrew's car park, an 8 minute walk away.
Do you have electric vehicle charging?
Yes, we have some EV chargers 7KW please ask our reception team for details on arrival.
How far are you from Norwich railway station?
About a 10-minute walk.
How far to Norwich Airport?
About 15 minutes by taxi.
Policies
Cancellation terms, smoking, group bookings, gift vouchers and more.
2 questions
What's your cancellation policy?
Free cancellation and amendments up to 2pm on day of arrival for direct bookings. Call us on +44 (0)1603 209955 or reply to your confirmation email.
Can I purchase gift vouchers?
Yes, from afternoon tea and dining to a monetary gift voucher, all on our Packages & Vouchers page.
Speak to a real person
about your enquiry.
Replies within four working hours.
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Call us
+44 (0)1603 209955 -
Send an email
reservations@maidsheadhotel.co.uk -
Come find us
20 Tombland · NR3 1LB
