About Us

Our Vision

To be Norfolk’s finest for hospitality

Our Values

Our People

We are proud of what we do. We believe in ourselves and each other and we deliver the finest hospitality. We show this by:

  •  Being positive, taking ownership, going the extra mile and being exceptional in everything we do.
  • Respecting each other, offering challenge and giving support so we provide the finest hospitality.
  • Working as a team for the benefit of our guests, our hotel and our community.

Our Guests

Our guests are the heart of what we do and the focus of our future. We will demonstrate this by:

  • Delivering a welcome that creates the very best impression.
  • Delivering our standards yet always looking for opportunities to exceed expectations.
  • Creating positive memories that will live forever.

Our Heritage

We have been welcoming guests since the 12th century. We preserve the charm and embrace the new. We will continue to do this by:

  • Knowing our past and sharing it with pride.
  • Taking care of our environment for today and for tomorrow
  • Respecting our tradition yet always looking to enrich our guests’ experience.