Celebrating 60 Years of Dedication
We are celebrating 60 years of dedication from two long-serving team members.
We marked a very special milestone at this quarter’s Vision and Values Awards. Remarkably celebrating two team members whose combined service adds up to an incredible 60 years. Moreover, their continued commitment demonstrates the strength and spirit of the Maids Head family.
Head Housekeeper Mandy Ames and Assistant Reception Manager Sarah Prior have dedicated decades of their careers to the hotel. Mandy joining in 1990 and Sarah in 2000.
Sarah reflected on her journey:
“I started at the Maids Head on Reception when I was just 18. Both Mandy and I call the team here our second family. We all work so closely together and rely on each other’s support to ensure our guests have the best experience during their stay in Norwich. I find my job so rewarding and would recommend to anyone a career in hospitality.”
Sarah is always at the desk offering the warmest of welcomes to our guests. In addition she is an excellent role model and mentor to the whole team. Completely unflappable and always ready with a helping hand and the happiest of smiles.
Head Housekeeper Mandy celebrating 35 years of service
Mandy oversees the hotel’s 84 bedrooms and all public areas, supported by a loyal team of 20. Affectionately known as “Aunty Mandy,” she is admired for her warmth and leadership. Mandy’s two deputies have also between them notched up a further 50 years of service. Unmistakably a true testament to the strength of teamwork at the Maids Head.
Maids Head’s Visions and Values
Each quarter, the hotel’s 90-strong team gathers for a celebratory lunch. These lunches are hosted by owner David Chaplin and General Manager Christine Malcolm. The event recognises staff achievements under the Maids Head’s vision. These visions reflect Our Guests, Our People, Our Heritage, and also honours an Employee of the Quarter, as nominated by their peers.
Since its launch in 2017, the Vision and Values programme has gone from strength to strength. Resulting in more than 120 awards handed out on each occasion. In addition, around 30 individuals have proudly received the peer-nominated Employee of the Quarter. Notably, the programme continues to inspire staff and uphold the hotel’s exceptional standards.
General Manager Christine Malcolm said:
“It is always a pleasure to welcome the team to our quarterly Vision and Values Awards lunch. It’s an opportunity for celebration and for recognising the dedicated work of our fabulous team. Mandy and Sarah’s achievements are truly exceptional, We are proud to honour their remarkable contribution to the Maids Head.”
The whole team came together to shower Mandy and Sarah with gifts and present them with beautiful bouquets of flowers. Ultimately, the occasion celebrated not only their long service but also their lasting impact on colleagues and guests alike.