The Quarterly Vision and Values Awards were once again celebrated this month. Team members from across all the departments came together for lunch and to celebrate our Vision and Values. The quarterly Vision and Values Awards are linked to Our Guests, Our People and Our Heritage. As an independent Hotel, we believe in ourselves and each other to deliver the finest hospitality. We demonstrate this by:Read more »
The Maids Head proudly retains its AA 4 star silver award following a recent anonymous visit from the AA Inspector. The AA Inspector arrives to stay without warning. They check in for an overnight bed and breakfast stay and book a table for one in the Restaurant for dinner. Not announcing their true identity until after checking out in the morning.Read more »
Join us between 8.00am and 12.00, on Tuesday, 12th September, for our Meeting and Events Open Morning.
Meet Rose and Hannah, our experienced Meeting and Event Planners. Take a tour of our 7 versatile meeting and event rooms and have a chat about how we can help you to plan your next event. Rooms will be set up in different styles to showcase the different set ups. Whether big or small, Christmas, team building, training or away day we have the flexibility to provide bespoke events. There will also be the opportunity to talk to some of our preferred suppliers. We have linked up with several great local independents who can add experiences to your event. This could be anything from paddle boarding, to an Escape Room or a guided tour of Norwich.
Rose Taylor, our Events Manager, said “I really hope that people will take this opportunity to visit us. We have some excellent spaces and along with our prime position, in the centre of Norwich, offering complimentary car parking to all delegates, we believe we are the perfect venue for meetings and events. We can accommodate anything from 2 to 120 delegates. Also, we can deliver a great hospitality package”
The Hotel boasts 84 contemporary bedrooms, all with their own unique design, so 24 hour delegate rates are also available.
There will of course be plenty of tea and coffee available, along with croissants and pastries. In addition, you could win a pair of tickets for hospitality at the Top of the Terrace and to watch a match, or maybe take a spin in one of our vintage Bentleys, with our chauffeur Matt.
To find out more about our Meeting and Events Open Morning contact email@example.com or call 01603 272008
We have linked up with Russell Evans to offer a Bullards Gin Cocktail Making Masterclass.
This exciting, brand NEW event will be held in our pretty courtyard, between 6.00pm and 8.00pm on Friday, 18th August.
Russell Evans, co-founder of Bullards Gin, will demonstrate 4 cocktails, including their popular Strawberry and Black Pepper Gin. In pairs, guests will then have the opportunity to make and garnish each of the four cocktails to share and savour. This is a great event to grab your friends, family or work colleagues together on a Friday night and celebrate the taste of summer.Read more »
The new summer menu for the WinePress Restaurant has just landed.
The new summer menu was introduced on Monday, 10th July and is already receiving great feedback from diners. Moreover, the menu was launched on the same night that an AA Inspector paid a surprise visit. AA Inspectors book accommodation and dinner anonymously, only making themselves known upon check out.
Receiving some great feedback, with the Inspector once again endorsing the Restaurant’s 2 AA Rosette rating. Proudly, the WinePress has held it’s 2 AA Rosettes for over 6 years now. He commented “…the quality of the food was most enjoyable and comfortably exceeded four star Hotel expectations”
Joining the Brigade last month, Olly is already getting to grips with the complexity of the menus the Hotel is proud to offer. Already catering for several weddings; a large 4 day residential conference; numerous private dining events; as well as the day to day breakfast, casual dining, afternoon tea and room service menus.
The new a la carte menu demonstrates Olly’s commitment to continue he’s predecessors legacy of championing seasonal produce. Produce is sourced from the wealth of local suppliers on our doorstep.
Dishes ordered by the AA Inspector included:
Starter – Cromer crab dressed crumpet, pickled courgettes, caviar butter;
Main Course – herb crusted saddle of Norfolk Blackface lamb, potato terrine, crisp sweetbread, new season peas, lamb season
Dessert – plum cake, plum curd, honey roast plum, crumble ice cream, chocolate feuilletine.
To see the full a la carte menu click on the link. Alternatively diners can choose the Tasting Menu with Wine Flight option. Food Services Manager, Gemma, has expertly paired the dishes with 4 wines. She has included 2 wines from local vineyards, Chilford Hall and Flint.
Tables can be booked by calling 01603 272010, or alternately by going online.
We are incredibly proud of our Food and Beverage Supervisor, Kelsey, who has successfully completed the Greene King Cellar Management Course.
The Maids Head Bar over the Centuries has been providing warm hospitality and serving great beer. Kelsey says that much goes in to being able to serve a good pint. Many real ale drinkers visit the Jacobean Bar both for its quirkiness but particularly for the range of local beers always on offer. Kelsey prides herself on now being able to manage the cellar to ensure that both customers and Hotel guests are guaranteed the perfect pint.
Kelsey tells us ” the temperature that the beer is stored at can have a serious affect on the quality of the beer. The cellar should always be kept between 11 and 13 degrees Centigrade. I learnt how to properly “tap and tilt” a barrel of ale which was a new skill. A barrel can be tapped 2 hours after it has arrived, but must then sit to settle for 48 hours before serving. This means you must always plan ahead”
The Greene King Cellar Management Course covers everything from delivery, to storage, cleaning of lines to serving and health and safety in order to serve the perfect pint. The course comes complete with a comprehensive manual.
Since taking on the responsibility for the Maids Head Bar, Kelsey has made many changes and introduced many new lines. She has worked with Greene King to produce our own Maids Head Ale. Along with our own lager, named 1287, the year the first mention of the inn – the Murtle Fish Tavern, appeared in the Norwich court records. Read more about the history of the Hotel here.
In addition to the Maids Head Ale, Kelsey also promotes other local breweries by a rotation of Guest Ales, including Woodfordes, Humpty Dumpty Brewery and Wolf Brewery. These beers will all feature during the City of Ale Festival, along with a new beer from Mr Winter’s Brewing Company called Twin Parallel.
Not only does Kelsey like to champion local beers, but she also has completely rearranged the Back Bar. Kelsey is passionate about championing local distillers so you will now be able to enjoy gins from Gyre and Gimble and Bullards along with the highly popular Norfolk Gin in the beautifully designed bottles. Vodka from Whatahoot and Rum from Norfolk Rum, along with Whisky from the English Whisky Company, including their cream liqueur, NOG whisky.
Kelsey is deservedly proud of the achievements she has made since attending the course. Kelsey says “I love managing the Maids Head Bar and working with all the amazing local suppliers so that our guests get the best Norfolk experience possible when visiting our fine City”.
The historic Maids Head Bar is open daily from 10.00am – 11.00pm for both customers and guests alike. You can also enjoy a bite to eat from our Casual Dining Menu. Guests may also like to enjoy a drink in the comfort of the armchairs in the lounge,or in the sheltered Courtyard found nestling in the heart of the Hotel.
We are excited to announce our brand new Jazz in June events.
Join Francesca and Clifford in our pretty courtyard, where the duo will be playing cool RnB, upbeat Ska and Latin Lounge…. with a jazz feel.
Our intimate Jazz in June events are being held between 6pm – 8pm on 2nd, 9th, 23rd and 30th June. Booking is essential.Read more »
We are incredibly proud of our General Manager, Christine and Operations Managers Jon and Alex who have now completed their Mental Health First Aid Training. Huge congratulations to all three of you.
The two-day course, accredited by Mental Health England is available to study online, via zoom. The vision of MHFA England is to improve the mental health of the nation. They are focussed on providing support in the workplace and helping to look after the mental health of employees.
Jon explained that the well delivered Mental Health First Aid training course had a small number of just 10 attendees. The content focussing on all matters relating to mental health, from depression to alcohol and drug abuse and anxiety disorder to psychosis. Learning very much focussed on discussion and many breakout activities where small groups were given different scenarios to consider and then report back on for further discussion with their peers and Tutor. Key elements always being to show empathy and understanding and to use open questions, initiating more listening than talking. Most importantly, NEVER be too busy to not recognise and respond immediately to a colleagues request to talk.
The support offered by MHFA England includes access to an APP which provides the opportunity to confidentially log all conversations. Key words from the record are then recognised and the APP will then recommend advice that can be offered, as well as signposting to local organisations where the individual can seek professional help.
Christine has always adopted an Open-Door policy. Staff have always very much appreciated knowing that a confidential listening ear is available to them. Now, having undertaken the course Christine feels much more confident to be able to better support individuals, particularly having access to know where to signpost them for professional help locally. Christine said “the APP is a tremendously useful tool, not just in terms of the signposting but also in the ability to recognise the issues being raised and the advice to offer”.
Alex commented “the course was a real eye opener for me, highlighting the struggles people go through, especially in this current climate, and how everyone responds to these challenges in a different way. I found the advice given as to the terminology to use valuable and would not have considered before the reasons behind not using certain words” Alex summed up by saying that she had learnt an amazing new skill which she can now use both inside and outside of the workplace.
It has been well documented that the Hospitality Industry has suffered hugely over the past couple of years. Mental health and staff wellbeing has never before been more important to recognise than today. The three members of the team having undertaken this training will certainly make a difference to the Maids Head Family, who by a long tradition, have always supported and cared for one another.
Jon says “ I found the whole course highly enlightening. It has made me much more aware of mental health and wellbeing. The techniques for how to phrase your questions and how to listen will certainly help me to be able to provide much better support in the future. The APP will help me to confidently support any individual in the Hotel who seeks my support. Already I have put my Mental Health First Aid training into practice and it is comforting to know that I can make a difference”.
The Maids Head was proud winner of Best Employer in the 2018 Norfolk Business Awards, demonstrating its strong commitment to the support and development of it’s valuable team. If you would like to consider working for the Maids Head, you can find details of all our current vacancies here