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Maids Head

Maids Head Celebrates 10 Amazing Years

19th December 2022

This month the Maids Head celebrates 10 amazing years of becoming an independent Hotel. We would like to thank everyone involved in helping us to become the award winning 4 star hotel we are today, here in the heart of the fine City of Norwich.

Over these past 10 amazing years, the Maids Head has embarked on a multi-million pound investment with guests at the heart of every decision made. The hotel has invested in providing guests with unique experiences. These Maids Head experiences range from fine dining in our 2 AA Rosette WinePress Restaurant, taking a spin around the City in one of our vintage Bentleys,  to hiring one of the Bobbin Bikes to explore Norwich.

As part of the investment, all 84 contemporary rooms have received a complete makeover and are all uniquely designed. Guests can choose a range of room types.  Suites, Junior Suites and Feature Rooms all have their own personalised name. Names include local Rivers and Broads, such as the Wensum Junior Suite and the Filby Junior Suite. Along with famous people who have been associated to the Hotel during it’s long history, such as Catherine of Aragon.  We are passionate and proud about our strong connections to our past as well as our location. All our bathroom tiles feature scenes of Norwich either above the bath or on the wall of the shower. These images champion our independence and our support for Norwich.

With the festive activities in full swing, it has not, as yet, been possible for the Maids Head to celebrate these 10 amazing years. But rest assured there are plans afoot to rectify this in the New Year!

Maids Head Hotel Open House, 21st January 2014

Open House, Sunday, 22nd January 2023

5th December 2022

We invite you to join us for our Open House on Sunday, 22nd January 2023, between 11.00am and 4.00pm, here at the Maids Head Hotel. We will be throwing open our doors for an opportunity to view our award winning, historic Hotel.

You will also be able to meet our experienced Weddings and Events Team who will be on hand to show you around and to discuss your ideas for celebrating in 2023 and beyond. You will be able to view our versatile event rooms along with some of our uniquely designed bedrooms and suites.

In addition, there will be a chance to take a complimentary spin around the City in one of our gorgeous vintage Bentleys with our chauffeur Matthew.

Some of our preferred suppliers will be exhibiting as well including Charlene from Goldsmith’s Weddings and Events

To find out more about our Open House on Sunday, 22nd January, contact Rose, our Wedding Planner, by calling 01603 272040, or email

WinePress Restaurant 2 AA Rosette 2022

2 AA Rosettes confirmed for the WinePress Restaurant, Norwich

30th November 2022

We are delighted to announce that our WinePress Restaurant has once again been awarded the coveted 2 AA Rosettes.

The AA Inspector anonymously dined in the WinePress Restaurant recently, only announcing his visit upon paying his bill. His comments reflected the Kitchen Brigade’s passion for delivering menus which reflect the seasons as well as the support of local producers. This is also fully reflected in the achievement of Highly Recommended in the Taste of East of England awards 2022.

The WinePress Restaurant’s new Festive a La Carte Menu  is packed full of seasonal flavours. As a diner you can enjoy a main course of Norfolk venison loin with pickled blackberries, pommes boulangere and crispy kale; or cod loin, thyme potato terrine, carrot and leek fricassee and saffron cream sauce. If you like your desserts, then you  be may be tempted with a ginger and cranberry sponge, poached fruit sorbet and ginger tuile.

Any dietary concerns can all be addressed and even the vegan option has a highly festive flavour, who wouldn’t enjoy a parsnip and chestnut Wellington with honey glazed root vegetables and Brussel sprout ficassee.

The fantastic Food and Beverage Team are committed to delivering a high level of customer service and offering advice to diners on what to eat and what wines they would recommend to accompany the dishes. The Wine List even features 8 wines from local vineyards including Flint and Chilford Hall.

To book a table call 01603 272010 or go online.

Norfolk venison loin, pickled blackberries, pommes Boulangere, crispy kale and blackberry jus

Norfolk venison loin, pickled blackberries, pommes Boulangere, crispy kale and blackberry jus

Cod loin, thyme potato terrine, carrot and leek fricasee, saffron cream sauce

Cod loin, thyme potato terrine, carrot and leek fricasee, saffron cream sauce


Afternoon Tea and Winter Warmer Menu

As well as the a la carte menu served in the 2 AA Rosette WinePress Restaurant, the hotel also serves afternoon tea daily and from Thursday, 1st December, the Winter Warmer Menu will be available in the magical Winter Garden, found in the heart of the Hotel. The menu will feature baked camembert and of course hot chocolate. The Courtyard is covered and sheltered with blankets, hot water bottles and heaters available for when the days become really chilly.

Festive Afternoon tea is priced at £22.00 per person and features Advocaat cheesecake and chocolate and cranberry tiffin. Tea can be enjoyed either from the comfort of an armchair in the lounge, or in the WinePress Restaurant.

To book a table call 01603 272010 or go online.

2 AA Rosette WinePress Restaurant at Maids Head Hotel

Norfolk Restaurant Week, 2022

26th October 2022

We are delighted to once again be taking part in the 2022 Norfolk Restaurant Week.

This highly popular event runs from Monday 31st October until Friday 11th November and lots of local independent Restaurants are joining up, including our award winning 2 AA Rosette WinePress Restaurant.

Our Norfolk Restaurant Week menu is offered Monday to Friday and you can enjoy a two course meal for £23 or 3 courses for just £29. It is a great opportunity to visit the WinePress Restaurant, maybe for the first time. Set in the courtyard of a 15th century inn, the WinePress Restaurant provides a historic setting with a contemporary twist. You might also like to to enjoy a drink in our Jacobean Maids Head Bar before sitting down to dine, or maybe a coffee afterwards.

The Norfolk Week Restaurant Week menu can also be enjoyed alfresco in our pretty, Autumn themed courtyard, found in the heart of the Hotel. This sheltered and heated space is perfect to enjoy either lunch or even dinner under the twinkling lights.

Celebrate with us all the amazing flavours of Autumn and rest assured our menus will reflect the finest of seasonal produce sourced from local independent supplies which our Head Chef, Adam is passionate about. To complement our menus we have a wine list of 50 wines, many available to purchase by the glass, including 8 wines from local vineyards, from Chilford Hall to Flint Vineyards

Head Chef Adam said, “We love Norfolk Restaurant Week as it provides a platform for all the amazing local independent Restaurants to shout about the amazing produce we have in Norfolk and we can champion all our fantastic local suppliers. It provides an opportunity for diners to try a range of restaurants at a time when the nights are drawing in.”

The WinePreshttp://01603 272010s Restaurant proudly achieved Highly Recommended in the Taste of East of England at the 2022 East of England Tourism Awards.

To book your WinePress Restaurant Dining Experience call 01603 272010.

Maids Head Courtyard available for Outdoor Wedding Ceremonies and Wedding Breakfasts

Our Pretty Courtyard Is Now Licenced For Outdoor Wedding Ceremonies

26th August 2022

Because we have been asked, we are excited to announce that we have listened and our pretty Courtyard is now licenced for outdoor wedding ceremonies.

We are delighted that weddings are now well and truly back, we have absolutely loved celebrating with all our lovely couples this year.

This tranquil space, located in the heart of the Hotel, can seat up to 30 guests for an alfresco wedding. Themed throughout the year, according to the season, the Courtyard can also be used for drinks receptions and wedding breakfasts, providing couples and their guests with a relaxed venue for their special day. It also provides the perfect backdrop for photographs.

Christine Malcolm, General Manager said “We decided to theme the Courtyard when we were able to open up for outdoor dining in 2020 and have continued to develop the seasonal theme ever since.  We are excited to now offer the Courtyard for Outdoor Wedding Ceremonies and Renewal of Vows and it is already proving a popular choice. Our location in the Cathedral Quarter also offers couples so many iconic photo opportunities, from the Cathedral, to Elm Hill and the Quayside, all just a stones throw away from our front door.”

Hence the Maids Head now boasts four licenced rooms, all with their own individual charm and character, these include the Edith Cavell, the Oak Room and the Minstrel Suite. Our versatile venue offers the opportunity for an intimate wedding with couples nearest and dearest, or a larger space for a big gathering and we pledge to only hold one wedding at any one time.

When the Hotel first introduce their two vintage Bentleys, these proved an immediate hit with couples holding their wedding at the Maids Head, with packages including complimentary spins around the City for the happy couple.

Maids Head vintage S3 Bentley

Wedding guests are treated to a culinary delight with menus designed by Head Chef, Simon Dean. Simon and his Brigade were awarded Highly Commended in the Taste of East of England at the 2022 East of England Tourism Awards. Simon is happy to discuss menu choices with couples and offers menu tastings to ensure that dishes chosen are exactly what the couple wish to offer their guests on their Wedding Day.

Book an appointment today to meet Rose, our Wedding Co-Ordinator, to discuss all your ideas for your Big Day, 01603 209955, or email

To book a Wedding Ceremony with the Norfolk Registration Service visit their website. 

In addition to all the above, the Hotel has 84 bedrooms with couples and their guests benefitting from preferential wedding rates. All rooms offer their own unique features and include classic doubles to feature rooms and suites.

Wedding Dress

Filby, Junior Suite

To complete the wedding experience, Hen Parties and Pre Wedding Dinners can be arranged and our experienced team are on hand to ensure that couples and their guests have a most memorable experience.

The Snug at the WinePress Restaurant

The Snug, perfect for an intimate Pre Wedding Dinner


Vision and Value Award Ceremony

Vision and Value Awards

10th August 2022

Wednesday, 10th August was the Maids Head Hotel’s quarterly Vision and Value staff awards day. The Hotel’s vision is to be known as the finest for hospitality in Norfolk. Associated with the vision is a set of values which focus on our guests, our people and our heritage. Staff receive awards for being nominated by fellow team members, for work that has supported achieving that vision.

Aleksandra, in Housekeeping, was named as the Employer of the Quarter, awarded to the member of the team who receives the most nominations. Alek was recognised by her colleagues for always being willing to help everyone and for being so kind and happy. Alek was delighted to receive her award of a £100 Amazon voucher from the hotel’s owner.

Employer of the Quarter

Aleks, Employee of Quarter, with Maids Head Chairman, David Chaplin and General Manager, Christine Malcolm

A record number of 178 awards were handed out to team members. Staff receive Vision and Value awards when they have been recognised by their peers for going above and beyond. Also awards are received when a personal mention from a guest has been made. Awards can be either cashed in or banked for higher value awards such as a bed and breakfast stay at a sister hotel.

In addition to the awards, length of service badges were also handed out. Head Housekeeper, Mandy, was also awarded her 30 year service badge by Chaplin Hotels Chairman, Mr Chaplin.

Head Housekeeper, Mandy Ames, with her 30 year badge, with Maids Head Chairman, Mr Chaplin and General Manager Christine Malcolm

Head Housekeeper, Mandy Ames, with her 30 year badge, awarded to her by Maids Head Chairman, Mr Chaplin and General Manager Christine Malcolm

We were delighted to welcome Vito, HR Manager and Adam, Operations Manager from our sister hotel, The Gonville in Cambridge, to assist in the handing out of all the Vision and Value awards.

Examples of award nominations:

  • works incredibly hard and always goes above and beyond for customers
  • always going above and beyond her duties and for coming up with new ideas to help the team
  • endless patience whilst providing training and advice
  • giving guests a “magical” experience
Celebrate New Year at the Maids Head Hotel

Celebrate Christmas 2022 at the Maids Head Hotel

20th July 2022

Celebrate in Norwich with us this Christmas.

We have so many special events planned this year to really get you into the festive spirit. We kick off our celebrations in November with our popular Wine Tasting dinner on Friday 11th with Jason from Peter Graham Wines.  This is closely followed by our Cheese and Drink Pairing evening with Beer and Cheese Educator Cheryl Cade on Friday, 25th November. Followed by our Wreath Making demonstrations on 27th, 28th and 29th with Hannah from Fern Flowers.

Celebrate in style with friends, family or colleagues this Christmas. Our first Christmas Party Night is on Friday 25th November and we have lots of dates available throughout the festive season.  Our versatile event rooms can also be booked for private parties.

There is also the opportunity to see in the New Year with us by booking either our Gala Ball or our Candlelit Dinner

Norwich is a magical City to visit during December. Book a stay with us and choose one of our accommodation packages. Choose between our Festive Shop and Stay, Festive Stay and Dine, or even our highly popular 3 or 4 night Christmas packages. With our location in the Cathedral Quarter, we are perfectly placed for Norwich Cathedral and all the local independent shops which Norwich is proud to support. With the hotel boasting a large car park, guests do not have to do battle with large queues.

To find out more about how you can celebrate Christmas in Norwich in 2022, download a copy of our Christmas Brochure.

Contact, or call, 01603 209955 to speak to a member of our Events Team.

Norwich 10K Run in aid of MIND, postponed until October

1st June 2022

Due to the high temperatures the race has been postponed until October 23rd, rest assured we still intend to run!

The Norwich 10K Run 2022  returns this year on Sunday, July 17th.

Our Sales Office Manager, Rose and Marketing Manager, Georgina, have entered, along with Georgina’s daughter, Laura. They will be running for Norfolk and Waveney MIND which is the Maids Heads Charity of the Year. The charity was especially chosen by the team as over the past few years the hospitality industry has suffered hugely and so they have a passion to support it in any way they can.

Read more »

Winner, Large Hotel, East of England Tourism Awards

The Maids Head scoops Large Hotel win in the East of England Tourism Awards 2022

5th March 2022

In February, 2022, the Hotel became the extremely proud winner of Large Hotel of the Year, in the East of England Tourism Awards, held at Duxford War Museum.

The team are totally bowled over to have been recognised for their passion and dedication to the historic Maids Head Hotel and to be able to bring the award home to the Fine City of Norwich. Christine Malcolm, the General Manager, commented “Our dedicated team have worked so hard over the past few years and we have been fortunate to have received such support and investment from our owner. The Hotel is going from strength to strength and this award cements everything the team are aiming to achieve. Our guests are at the heart of everything we do and this award demonstrates that commitment ”

Not only has the Hotel been fortunate to have had a multi-million pound makeover, but it is now investing in Maids Head Experiences. This includes a dining experience in the WinePress Restaurant, to a spin in one of two vintage Bentleys, or the hiring of a Bobbin Bike to a cruise along the Wensum in the Hotel’s Frolic 31 electric river boat, The Tiffany Rose.

The Hotel also achieved Highly Commended, in the Taste of East of England award, recognising the Food and Beverage team for their support of local suppliers and produce and for the seasonality of their menus. Head Chef, Simon said “The whole team are so excited by this recognition of everything we strive to achieve and we have to thank our local suppliers and this region for the wealth of fantastic food and drink we have available to us”

To book a stay at the Hotel, click on the link, or call 01603 209955 alternatively, email Tables for the WinePress Restaurant can be booked online, or by calling 01603 272010.